FAQs
Check-In: 4:00 p.m. is our official check-in time. Earlier check-in is possible as long as the property has been properly cleaned, inspected, and deemed ready for occupancy. There may be a rare delay at check-in time for maintenance or special cleaning. If your arrival will be after 5:00 p.m., please call the office for late arrival instructions. Check-Out: 10:00 a.m. is your check-out time. Please, remove all belongings, lock up unit, vacate the property and bring all keys back to our office. Early check-out should leave the keys in the office drop box located outside of the office front door. Late check outs must have prior management approval and my be subject to a $50 an hour fee which will be charged to the credit card on file.
All fees are included in the quote given to you. There is a processing fee, accidental damage fee, local accommodation fee, 12% taxes, and travel insurance (if purchased). You have the option to decline the travel insurance. These are all included in your total.
A: Beds will be made prior to arrival. Bath linens are also provided. There are 4 bath towels, 4 wash cloths, 1 hand towel & 1 bathmat per bathroom. For large units that have more bedrooms than bathrooms, additional bath linens will be provided. Most rentals have a washer and dryer in the rental or on the premises (laundry soap is NOT provided). We also provide 1 kitchen hand towel, 2 kitchen wash cloths and 2 pot holders as well as 1 roll of paper towels, 1 roll of toilet paper per bathroom, 2 trash bags and 2 dish washing tablets. Only you use what we supply, you will need to supply your own for the remainder of your stay. Extra towels & supplies can be picked up at our office for a small fee.
A: For all non-family groups, we have a 25 year age requirement and all members of the group must meet this age requirement.
A: If your cancellation is made more than 30 days prior to your reservation date, all payments will be refunded less the cancellation fee of $100.00 and the insurance premiums, if purchased. Any reservation cancelled within 30 days of arrival will have to be re-rented for the same rate and period before we can refund your payments less the cancellation fee and insurance fee if purchased. If partially re-rented NBR will prorate your refund.
A: No, we only ask that you put any dirty dishes in the dishwasher and turn it on. Please use sample detergent provided. Please remove all trash.
A: Unfortunately, hurricanes happen and we have no control over acts of God. Travel Insurance would protect you in the case of a hurricane. If travel insurance is not purchased, we will make every attempt to reschedule your trip as long as it is within the same calendar year.
A: No. The insurance is included in your total, but you can opt-out by checking the opt-out box on the confirmation form.
A: The non-refundable Accidental Damage Fee does not negate your responsibility as a tenant. The
damage waiver is limited to a maximum coverage of $500 for all guests staying in the property (not to
exceed maximum occupancy). Each guest will be covered by this waiver and will not be obligated to pay
for accidental loss or damage to the rental unit or its contents. This does not include intentional acts,
gross negligence, excessive cleaning or willful conduct. Loss of use, guest’s personal property, rental
equipment brought in from an outside company, damage caused by a violation of Rules and Regulations,
and any damage caused to outside of the property or common areas are not covered.
A: A charge of $35.00 for each call. The tenant will meet an agent at our office and pay upon arrival. Also there is a $25 fee for both lost keys and in the event we need to package something up and send it to you.
A: Most of our units do not allow pets. If it is found that pets were in the unit there will be a $200 cleaning fee charged to your credit card. Ask the reservationists if there may be a pet friendly unit.
A: Most condo units are allowed 2 parking spaces all vehicles and most require a parking tag to be placed in the vehicle. Please ask front rental desk if you have other or larger vehicles to park we may be able to help.
